FAQs


Payment

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Payment is required on the completion of each visit. For the convenience of our patients we are able to offer the following payment options:

  • EFPOS, Credit Card, Cash or Cheque
  • we treat patients under the new Medicare Child Dental Benefits Schedule – claim up to $1000 every 2 years for eligible children
  • we accept Department of Veteran Affairs, and
  • we are pleased to offer HICAPS, so that patients in a health fund can claim directly at our practice and pay only the gap for services.

Our relationship to our clients does not extend to their health funds. Although we are happy to provide itemised estimates for treatment, the amount of rebate awarded varies from fund to fund and is a matter for patients and their respective funds. 


Cancellation Policy:

Scheduling of an appointment is considered confirmed at the time it is made. Please consider that appointment times have been set aside specifically for you.

Missed appointments or late arrivals are disruptive to both our practice and other patients and we respectfully request that you reschedule only in times of genuine emergency.

Best St Dental has a cancellation policy. If you are unable to make a scheduled appointment, we ask you to provide us with a minimum of 48 hours notice. We regret, that if an appointment is missed or cancelled within 48 hours (other than in extenuating circumstances), a cancellation fee will be charged, or a holding deposit will be required for your next appointment. This deposit will be deducted from your account next time you visit the dentist. 

We aim to remind you of an upcoming appointment in plenty of time.